The basics
Do I have to change my phone number?
No. We add conditional forwarding to the number you already advertise. Your line rings exactly as it does today, and we only ever act on calls nobody picked up. If someone answers on the second ring, the automation never even knows the call happened.
Will my staff have to learn new software?
No. There is a dashboard if they want to read conversations, but nothing about their day has to change. The most common outcome is that the front desk notices new appointments appearing and asks where they came from.
How long until it is working?
Five business days on Growth, 48 hours on VIP, from the day you send back the intake form. It takes about 45 minutes of your time in total.
What kind of business does this suit?
Any business where strangers phone you and some of those calls go unanswered. We have written scripts for clinics, contractors, salons, garages, law firms, vets, gyms, movers, accountants and studios. The mechanism is identical. Only the conversation changes.
About the AI
Will it sound like a robot to my customers?
You write the tone with us and approve every message template before launch. It introduces itself as your assistant, by name. Most people reply to it as they would to a receptionist, which is the point.
What if it says something wrong?
It is scoped tightly to booking, prices and availability, and everything outside that triggers a handoff to a human rather than a guess. You can read every conversation and jump in mid-thread at any point. If a message is consistently getting the wrong response, that is exactly what the monthly tuning pass is for.
Will it pretend to be a person?
No. If someone asks directly, it says it is an assistant and offers to get a human. We think anything else is both wrong and bad business.
What happens with medical or legal questions?
It refuses and escalates, with the transcript attached, immediately. There is a worked example of this in the dashboard demo. See compliance for the full list of things it will never say.
Money
What does the $200 do?
It reserves your place in the onboarding queue and comes off your first invoice in full. It is not an extra cost, it is the first $200 of month one paid earlier. It is refundable for 30 days.
Is this worth it for my business?
Multiply the calls you miss each month by your close rate and by what a customer is worth. If that number is comfortably above the retainer, yes. If it is not, we will tell you so on the audit call and suggest you wait. We would rather lose a sale than gain a client who cancels in month two feeling stung.
Are there setup fees or contracts?
No setup fee, no contract, no minimum term, no notice period. It bills monthly and you can stop any month.
What happens if I cancel?
It stops at the end of the month you have paid for. You keep your phone number, which was always yours, plus your contacts, your conversation history and your bookings. We export the lot on request.
The awkward questions
Why should I trust a new supplier with my customer conversations?
A fair question, and the honest answer is that we are early and do not have years of public case studies. What we can offer instead: you approve every message before it can send, you can read every conversation, you can switch it off in one click, and you can cancel any month without penalty. We have tried to make the cost of us being wrong as low as we can make it.
What if it annoys my customers?
A small number of people dislike getting a text. They reply STOP, it is honoured permanently and instantly, and they never hear from it again. In practice the more common reaction is surprise that anyone got back to them at all.
What if it does not work for me?
If it is not live and working within 14 days of your onboarding call, we refund the deposit without you having to ask. After that, cancel any month. We would rather you leave cleanly than stay unhappy.
Can I just build this myself?
Genuinely, yes. The pieces are all available and a capable person can wire them together. That is what the $500 Launch plan is for, and we will not pretend otherwise to sell you the bigger plan. What you are buying on Growth is not access to technology, it is not having to spend your evenings on it and having someone improve it every month once you have stopped thinking about it.
Is texting my customers legal?
Replying to someone who just called you is a response to their own contact, which is a very different position from cold texting. Every thread carries opt-out wording, we register your number with the carriers, and we never message anyone who has not contacted you first. The full picture is on the compliance page, including what we need from you.
Still have a question?
Email us and a person will reply. That is not a support-ticket promise dressed up as a personal one, we are a small team and it will genuinely be one of us.